Privacy Policy

Welcome to Open Dialogue! This Privacy Policy describes how we collect, store, and use information through our software, website, and related services.

Welcome to Open Dialogue! Open Dialogue operates the website (the “Site”), the web-based application found at (the “App”) and other related services (collectively, the “Services”). We are committed to protecting your privacy. This Privacy Policy describes how we collect, store, use and distribute information through our software, website, and related services (together, the “Services”). If we intend on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Information We Collect

Data That You Provide Through the Services

We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services. In addition, if you provide us with any chat logs to help feed our chatbot engine, those chat logs may contain your Personal Data. Wherever we collect Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to the Services, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of ours and the authorized third parties referred to herein located in the United States and Canada.

When interacting with the App, your information is not linked to you in any identifiable way. It is encrypted, de-identified and anonymous. Open Dialogue only sees your activity within the conversation between you and Open Dialogue.

Conversations with Open Dialogue are not shared with any other company or service and we will never sell or give away your conversational history. The App can only access information you send it. It does not have realtime access to your microphone or camera. It also does not ever have access to your email and text messages.

Other Information

Non-Identifiable Data: When you interact with us through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. We may store such information itself or such information may be included in databases owned and maintained by our affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors’ Internet service providers. It is important to note that no Personal Data is available or used in this process.

In operating the Services, we may use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Service features.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, we often conduct research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.


By using the Services, you consent to the use of your Personal Information as described in this Privacy Policy. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. We do not actively collect Personal Information for the purpose of sale of such information in a way that specifically identifies the individual (i.e. we don’t sell customer information). You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using some or all of the Services.

Detailed Information On the Processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics: The services contained in this section enable the Owner to monitor and analyze online traffic and can be used to keep track of User behavior.

Google Analytics (Google LLC): Google Analytics is an online analytics service provided by Google.

  • Personal Data collected: Cookies and Usage Data.
  • Place of processing: US – Privacy Policy

Facebook Ads conversion tracking (Facebook, Inc.): Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Application.

  • Personal Data collected: Cookies and Usage Data.
  • Place of processing: US – Privacy Policy

Hosting and Backend Infrastructure: This type of service has the purpose of hosting data and files that enable the App to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of the App. It also allows us to access the anonymized conversational logs in order to improve the chatbot functionality provided in the App.

Amazon Web Services (Amazon): Amazon Web Services is a hosting service provided by Inc.

  • Personal Data collected: various types of Data as specified in the privacy policy of the service.
  • Place of processing: US – Privacy Policy

Managing Contacts and Sending Messages: This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

Intercom: Intercom is a customer messaging platform provided by Intercom, Inc.

  • Personal Data collected: various types of customer information as specified in the privacy policy of the service.
  • Privacy Policy

Gmail and Google Docs: Gmail and Google Drive are an email platform and file storage platform, respectively, provided by Google LLC.

  • Personal Data collected: various types of customer information as specified in the privacy policy of the service.
  • Privacy Policy

Our Disclosure of Your Personal Data and Other Information

We are not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. We will endeavour to uphold, or encourage our stakeholders and other participants in any business transfers to uphold, the same level of commitment to your privacy in the event of any business transfer.

Legal Requirements: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.


This Privacy Policy does not apply to any Personal Data collected by us other than Personal Data collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to us through the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Links to Other Web Sites

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by us (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that we endorse or have reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.


We take reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to us via the Internet.

Other Terms of Service

Your access to and use of the Services is subject to the Terms of Service at

Changes to Our Privacy Policy

The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Contacting Us

Please feel free to contact us if you have any questions about our Privacy Policy or the information practices of the Services. We can be reached at

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